Service Manager

Wolverhampton

Our client is looking for a Service Manager to join their successful team in Wolverhampton. You will provide the highest level of customer service with a sales-minded attitude whilst developing lasting customer relationships! If you have great management skills, previous service experience and exceptional compressed air knowledge this may be the opportunity for you.

 

Duties & Responsibilities:

  • Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Display extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offer exemplary customer service by taking care of any customer concerns or complaints quickly and professionally
  • Maintain customer relationships by upselling products and services
  • Assist with or perform administrative tasks
  • Develop working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
  • Resolve service desk problems and improve current service desk methods to increase productivity and customer service
  • Monitor department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversee team members performing inspections, preparing reports, and doing repairs; if necessary, carry out these job duties personally to ensure highest quality of work.

 

Candidate Profile:

  • Previous Service Experience
  • Comprehensive Industry Knowledge – Compressed Air Sector
  • Management Experience
  • Strong Customer-Facing Skills
  • Excellent Written and Verbal Communication
  • Extremely self-motivated & self-reliant
  • Creative Problem-Solving

 

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