Service Manager

Our client is looking for a Service Manager to join their successful team in Wolverhampton. You will provide the highest level of customer service with a sales-minded attitude whilst developing lasting customer relationships! If you have great management skills, previous service experience and exceptional compressed air knowledge this may be the opportunity for you.

Duties & Responsibilities:

• Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Display extensive working knowledge of industry standards and practices, including product details and company services offered
• Offer exemplary customer service by taking care of any customer concerns or complaints quickly and professionally
• Maintain customer relationships by upselling products and services
• Assist with or perform administrative tasks
• Develop working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
• Resolve service desk problems and improve current service desk methods to increase productivity and customer service
• Monitor department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversee team members performing inspections, preparing reports, and doing repairs; if necessary, carry out these job duties personally to ensure highest quality of work.

Candidate Profile:

• Previous Service Experience
• Comprehensive Industry Knowledge – Compressed Air Sector
• Management Experience
• Strong Customer-Facing Skills
• Excellent Written and Verbal Communication
• Extremely self-motivated & self-reliant
• Creative Problem-Solving