We have a great opportunity to join a flagship machinery and equipment supplier as they continue to grow. They’re looking for talent to join their business at this exciting time and the ideal candidate will be motivated to grow with them.
As a Technical Support Engineer, you’ll play an integral role within the Customer Service team, utilising your solid engineering and mechanical knowledge to provide outstanding technical assistance and occasional site support to the customer service department and external customers.
Key Tasks and Activities
- Provide technical telephone support to Distributors, End Users and internal staff
- Getting hands on as required, going out to fix faults and service machines
- Diagnose and resolve technical/mechanical faults
- Process warranty returns to agreed procedures
- Investigate and respond to Distributor and End User queries
- Take ownership of customer complaints and bring to satisfactory resolution
- Ad hoc projects and other reasonable tasks as assigned by Customer Service Manager
Essential Requirements
- Able to carry out external repairs and servicing
- Hands on Mechanical / Engineering experience and in depth knowledge
- Both mechanically & electrically proficient
- Excellent telephone manner with the ability to communicate effectively
- High degree of attention to detail
- Ability to work accurately under pressure and meet deadlines
- Able to work both independently and as part of a team.
- Self-motivating.
- Proficient IT skills with good working knowledge of Microsoft Office / Windows
Desirable Knowledge / Experience
- The ideal candidate will have a background in technical support, ideally in the engineering sector.
- Compressor, Welding, Metal Cutting knowledge would be a huge advantage but not essential.
- Customer Services experience is advantageous. This would include dealing directly with customers by phone or face to face.
Benefits
23 days holiday
No weekends
Sick pay
Pension
Free parking
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