Sales Office Manager

We’re looking for an experienced Sales Professional possessing the skills to manage a develop and team, to offer an exciting opportunity with an internationally established hydraulics parts provider.

They’re seeking a Sales Office Manager committed to supporting and developing their industrial and offshore sales co-ordinator teams, ensuring queries and sales orders are processed and dispatched with a high level of accuracy to help the company achieve its growth objectives.

Key Duties & Responsibilities 

• Manage, support, and develop the industrial and offshore sales co-ordinator teams
• Ensure telephone and written queries are responded to promptly and professionally
• Ensure all sales orders are processed efficiently through the system in accordance with the Quality Manual procedures
• Liaise with other departments ensuring delivery deadlines are met, working together to resolve any problems that may affect “on time” despatch, i.e. credit, availability, returns etc.
• Support the engineers with feedback on customers or market information
• Manage the preparation and distribution of despatch documentation to ensure on-time despatch
• Liaise with product specialists and sales engineers, both in the UK and Germany, on matters relating to product specification and/or availability
• Provide training and support to develop new team members, imparting your product and job knowledge
• Ensure the allocation of customers is fairly proportioned between co-ordinators so they have sufficient time to deal with customers’ requests
• Responsible for the correct retention and disposal of documents, complying to relevant law and cooperating with the Finance Manager
• Handle difficult or complex enquiries/customers escalated by the co-ordinators
• Conducting performance reviews and providing feedback to individual team members
• Attend weekly production meetings for the Offshore Department

Skills & Experience

To succeed in this Sales Office Manager role, the succesful candidate will possess the following:

Essential

• Educated to GCSE Level in English and Maths (or equivalent experience)
• At least 2 years’ experience of working in a sales office environment
• Experience of dealing with customers and order processing via phone, e-mail, in person
• High level of accuracy and attention to detail
• IT literate – MS Suite, SAP, and experience in E Commerce
• Excellent interpersonal skills with good verbal and written communication
• Ability to prioritise and manage your own time, achieve deadlines, and apply a flexible approach to work
• Commitment to personal and team development
• Mediation skills and ability to resolve conflict

Desirable

• Customer service or telephone sales training
• Experience of supervising others
• Experience of working within a technical environment and with quality standards
• Hydraulic & technical awareness/aptitude

To learn more or if you have any specific questions regarding this Sales Office Manager role, contact Molly today, or click below to get started with your application right away.