Senior Service Coordinator

We’re looking for a Service professional with solid experience in customer facing roles, to join a global leader in compressed air services.

As the Senior Service Coordinator, you’ll provide administrative support functions to the Service Manager and wider Service Team to facilitate the smooth operation of the aftermarket department.

Key Duties & Responsibilities 

• Provide administrative support to the Contract Manager and Service team
• Resolve any escalated service inquiry calls from customers and deal with them speedily and effectively
• Assist with the booking of scheduled service work with the customer and ensure correct usage of resources
• Handle customer complaints, and refer to correct personnel for investigation
• Investigate any recording errors and correct as appropriate
• Coordinate customer requirements to other departments within the business, to ensure effective customer service
• Communicate solutions, successes, and opportunities to the Service Manager
• Support the allocation of engineers where necessary liaising with other coordinators
• Support the management and application of the service database
• Work alongside the SHEQ Coordinator to standardise service processes in line with agreed outcomes
• Assist the Marketing team with ideas to promote new/existing products on the website

Skills & Experience

• 2+ Years’ experience in a customer facing role
• Flexibility in role
• Exceptional attention to detail
• Excellent time management skills; ability to organise, prioritise and manage multiple projects
• Must be computer literate, familiar with Microsoft family of software particularly Word, Publisher and PowerPoint
• Time management skills and the ability to organise and prioritise workload
• Analytical aptitude, good interpersonal and communication skills, self-starter, detail oriented, and a professional attitude and appearance

Contact Darcie today to learn more about this Senior Service Coordinator role, or click below to get started with your application right away.